FAQ

Frequently Asked Questions

The questions you may concern about rapid prototyping and manufacturing, quality and related questions.

How can I ensure that my needs are accurately understood and implemented during rapid prototyping? and how to adapt if needs change?

We ensure that your needs are accurately understood through detailed communication and needs analysis. We will meet with you regularly to ensure that every step in the development process meets your expectations. If the needs change, we will adjust the project plan and consult with you to ensure that the changes are properly handled.

What types of design files can you handle to provide instant quotes?

For Brightstar quotes, 3D CAD files in STEP, PrO/ENGINEER (CreO), SolidWorks or STL formats are preferred.
2D CAD drawings with reference dimensions in DWG and PDF formats.
All Brightstar manufacturing processes rely on good 3D CAD solid models.

If I encounter communication barriers in the project, how will you deal with it?

If you encounter communication barriers, we will intervene immediately to solve the problem through additional meetings or adjustments to communication strategies.

How is my product design protected during the development process?

We attach great importance to the protection of our customers' intellectual property rights, and all projects will sign a confidentiality agreement to ensure that your design concepts and trade secrets are protected. With a reputation for handling hundreds of thousands of unique designs over the years, Brightstar always keeps customer information confidential and implements a strict confidentiality management policy in the factory.

When will I receive my part?

Each manufacturing process is different, depending on part size, quantity required, and finishing requirements. Quality prototype parts can be made in 3-9 days. Rapid injection molding may take 2-5 weeks to complete. More complex parts or other special features take longer. As for shipping, most shipments under 200KG are shipped by air, which may take several days from China to Europe or North America, depending on customer requirements. Shipments over 200KG can be shipped by air or sea, or wherever land transportation is available.

What is your sampling plan?

Our Statistical Sampling Plan is based on MIL-STD-105E with Zero rejects as shown in Table. 

Brightstar Statistical Sampling Plan  
Lot Size Parts Inspected
2~8 100% inspection
9~15 13
16~25 13
26~50 13
51~90 13
91~150 13
151~280 20
281~500 29
501~1200 34
1201~3200 42
3201~10000 50
10001~35000 60
35001~150000 74
150001~500000 90
>500001 102
   
Note: Zero rejects allowed.  
I have a technically challenging concept, can you help with solutions to realize my idea?

We have a professional engineering team that can assist you in solving technical problems. We will also communicate with you regularly to ensure that the technical solution meets your business goals. In addition, we provide technical consulting services to help you understand the technical details and provide the best solution to realize your idea.

Does Brightstar have a 5-axis machine to produce high-precision parts?

We are equipped with advanced DMG 5-axis machining machines from Germany. As the world's leading machine tool manufacturer, DMG MORI's five-axis gantry machining center is famous for its high precision and high stability. The DMG 5-axis CNC milling machine allows us to flexibly handle Your custom parts, whether simple or highly complex.

Vacuum casting: What materials are used, max part size, and how many parts per silicon mold?

The materials used for vacuum die-casting include polyurethane resin polymers and engineering plastics, such as ABS, PMMA, PC, PP, PA, etc. Cast parts can range from clear, translucent to colored, and from soft rubber to hard plastic. This vacuum equipment can accommodate molds with a size of 2.0M*1.2M*1.0M. Vacuum casting can be used to closely simulate the final injection molded part or finished product and is ideal for low-volume/short-run production. For complex structures, usually one mold can only produce 12 or even 10 castings.

How do you control the quality of your rapid prototype to ensure it meets my requirements?

Brightstar is ISO 9001:2015 certified. We implement an ISO-standard quality management system to ensure that each prototype undergoes rigorous quality checks. We will also work with you to develop quality standards and conduct regular reviews during the development process. We will provide a detailed quality report after the prototype is developed.

How long does rapid prototyping take so that I can plan my project timeline?

The time for rapid prototyping depends on the complexity of the project and the technology selected. We will provide a detailed timeline before the project starts and review it with you to ensure it meets your expectations.

What tolerances can be achieved with Brightstar's CNC machining?

No given set of tolerances is suitable for all processes and materials. In any case, the final tolerance of your part will depend on many factors, including but not limited to: part size, design geometry, material, surface finish.
Hostar's general tolerances apply to ISO 2768 (medium) for machining plastics and ISO 2768 (fine) for machining metals. Typically, we can maintain CNC machining tolerances between ±0.005 inches (±0.125 mm) and ±0.002 inches (±0.01 mm), and with fine machining, the tightest tolerance can also reach +/-0.005mm

How to Get Started

Ready to start your precision CNC machining project? Contact us today to discuss your requirements and receive a free quote. Our team of experts is here to guide you through the entire process, from design to delivery.
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